Q: Imagine the following scenario: you are an IT support specialist, and a user brings in their laptop to be repaired. They report that since they downloaded an operating system update, their laptop has “frozen.” What fast remediation step might you try first?
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Q: Envision this situation: an individual brings in their laptop for repair, and you, as an IT support professional, handle the situation. After downloading an operating system update, they claim that their laptop has “frozen.” Which quick fix would you attempt first?
- Reboot the device.
- Remove the CPU.
- Re-install the operating system.
- Un-install the operating system update.
Explanation: One of the most common ways to fix software-related problems, such as freezing after installing an operating system update, is to restart the device. After the update, the system can restart from scratch, which may resolve any temporary issues or conflicts that may have arisen as a result of the upgrade.
