Q: Imagine this scenario: you are an IT support specialist and a user contacts you over chat about their mobile phone. They report that an app that they’ve used for weeks now crashes whenever they try to open it. What questions should you ask?
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Q: Consider the following situation: you work as an IT support professional, and a user chats with you about their mobile phone. They say that every time they attempt to access an app they have been using for weeks, it crashes. Which inquiries need to you make?
- Have you used the app since its most recent update?
- Why they want to use the app.
- Have you rebooted your mobile phone recently?
- Have you downloaded any other apps since downloading this one?
Explanation: By asking this question, you may assess if the problem began after a recent update to the application, which might be an indication of a compatibility or software compatibility issue. There are occasions when restarting the phone might fix temporary software problems that are causing certain applications to crash. By asking this question, you may eliminate less complicated solutions. When installing new applications, there is a possibility that old applications can have compatibility or conflict difficulties. By asking this question, you may determine if the problem with the app crashing might be due to another program that was only recently installed.
