Q: ___________________ should be the first step when troubleshooting
or
Q: When troubleshooting, ___________________ should be the first thing to do.
- Gathering information to identify the problem by asking the user questions
- Asking the user to restart the computer
- Telling the user to run a virus check
- Asking the user to clear the web browser cache
Explanation: In the first phase of the process, you will collect as much information as you can from the consumer about the problem that they are experiencing. For a better understanding of the nature of the issue, its symptoms, and any recent changes or events that may have taken place, IT support personnel may better comprehend the situation by asking focused questions. To precisely diagnose the issue and choose the most suitable plan of action to efficiently fix it, this information is necessary.
