Q: What is the first step to follow when troubleshooting?
or
Q: What should be done as a first step in troubleshooting?
- Tell the user that you need to keep the computer for troubleshooting.
- Ask the user to restart the computer.
- Ask follow up questions to identify the problem.
- Assume a cause for the problem and try to solve the problem based on the assumption.
Explanation: As a first step in the troubleshooting process, it is important to ask follow-up questions to determine the nature of the issue. In this way, further information may be gathered and the situation can be clarified before any assumptions are made or any further actions are taken. It is essential to have a comprehensive understanding of the issue to effectively troubleshoot it.
