Q: When troubleshooting a problem, the main goal should always be
or
Q: The primary objective of issue troubleshooting should always be
- Guess the problem based on the user’s answers.
- Reinstall the computer’s OS.
- Identify the root cause.
- Asked the user to buy a new computer
Explanation: When attempting to solve a problem, the first objective should always be to determine the underlying source of the issue. When the underlying problem is understood, it is possible to devise a remedy that is both more accurate and more effective, preventing the problem from occurring again.
