Q: When writing an escalation email, you open the email with “I hope you all had a great, long weekend.” Which of the five keys to writing a strong escalation email is this an example of?
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Q: You should begin an email escalation with, “I hope you all had a great, long weekend,” when composing one. Which of the following five guidelines describes a well-written escalation email?
- Make a request
- Explain the issue
- Explain the consequences
- Maintain a friendly tone
Explanation: An example of “Maintain a friendly tone” would be to begin an email that raises the level of escalation with a cheerful welcome such as “I hope you all had a great, long weekend.” When creating a powerful escalation email, one of the most important things to keep in mind is to have a pleasant tone. Even while dealing with a difficult or important matter, it helps to contribute to the establishment of a good and collaborative environment. This technique has the potential to provide a more effective means of communication and the settlement of problems.
