Q: Which of these statements describe one of the parts needed to write good documentation?
or
Q: Which of these claims best sums up a component required to produce quality documentation?
- Timestamps of each interaction with the customer.
- Which computer you used to solve the problem.
- Exact instructions on how to fix the problem.
- Detailed information of the conversation between you and the user.
Explanation: For documentation to be considered excellent, it is vital to include explicit and precise instructions about how to remedy the problem. It guarantees that other people will be able to follow the procedures to diagnose or fix issues that are similar in the future.
