Q: As a project manager applying the PDCA process, you’ve already attempted to fix a process that is causing a common customer complaint. As your next step, you compare your results to the goal to determine if you fixed the issue. What PDCA step will you apply?
or
Q: You have previously made an effort to address a process that is the source of a frequent customer complaint as a project manager using the PDCA method. The next stage is to assess if you have resolved the problem by comparing your outcomes to the target. Which PDCA step are you going to use?
- Plan
- Do
- Check
- Act
Explanation: As a result, the “Check” stage in your scenario is where you evaluate if the modifications achieved during the “Do” phase have resulted in the expected improvements and whether the process is now under your objectives.
