Q: Consider the following scenario: You are working as an IT support specialist and receive a call from a remote user saying they can’t access the company website. After verifying the user as an employee, how would you start trying to solve this problem? or Q: Think about the following situation: A distant user calls you as an IT support…

Q: What troubleshooting method is used if starting from where the problem occurred and working forward from there? or Q: Which troubleshooting technique is used if one begins at the point where the issue first appeared and moves forward from there? Asking questions. Isolating the problem. Start-with-the-quickest-step-first. Follow the cookie crumbs. Explanation: It seems like you’re using the “Forward Chaining” approach…

Q: You are an IT support specialist for a computer repair shop. A customer brings their computer and explains their problem. You need to perform some basic troubleshooting steps that take about 30 minutes. Which is the best way to interact with the customer? or Q: You work as an IT support professional at a store that fixes computers. A…

Q: ________________________ is the most common pitfall when troubleshooting. or Q: When troubleshooting, ________________________ is the most frequent mistake to make. Guessing the solution Using the fastest possible solution Going on autopilot and not finding the root cause of the problem Asking questions and gathering data Explanation: When trying to diagnose a problem, the most frequent mistake people make is to…

Q: What is the main benefit of the “Isolating the problem” troubleshooting method? or Q: What is the primary advantage of the troubleshooting technique known as “Isolating the problem”? It keeps the problem from happening again. It allows the user to be involved in the solution. It helps shrink the scope of the potential issue. It helps keep the customer…

Q: What is the first step to follow when troubleshooting? or Q: When troubleshooting, what should be the first thing you do? Tell the user that you need to keep the computer for troubleshooting. Assume a cause for the problem and try to solve the problem based on the assumption. Ask follow up questions to identify the problem. Ask the…

Q: Sometimes there are multiple options that can be used to isolate a problem. What option should be tried first? or Q: It is sometimes possible to isolate an issue using a variety of approaches. Which one ought to be the first to try? Asking the customer to choose. The fastest to implement. Always start by reinstalling the OS. The…

Q: What is the first thing that should be written in the IT documentation process? or Q: When it comes to IT documentation, what should be written first? A clear and specific description of the problem The user identification. The computer settings. The time and date of the issue. Explanation: In the process of documenting IT, the first item that is…

Q: When troubleshooting a problem, the main goal should always be _____ or Q: The primary objective in issue troubleshooting should always be … Answers Guess the problem based on the user’s answers. Asked the user to buy a new computer. Identify the root cause. Reinstall the computer’s OS. Explanation: Getting to the bottom of a problem and finding a solution…

Q: _____________ is used to guide the Windows Installer in the installation, maintenance, and removal of programs on the Windows operating system. or Q: The Windows Installer uses _____________ to direct it while installing, maintaining, and uninstalling applications from the Windows operating system. A text file An msi file An archive file An exe file Explanation: Windows Installer Package (MSI) is…