Q: What are the basic steps you should follow when troubleshooting a problem?
or
Q: Which fundamental procedures should you adhere to while diagnosing an issue?
- Ask questions, assume the problem, and implement the longest solution to be on the safe side.
- Reinstall the computer’s OS.
- Ask questions, isolate the problem, and identify the root cause of the problem.
- Scan for viruses; if the problem is not solved, reinstall the computer’s OS.
Explanation: The process of troubleshooting entails carefully locating and fixing problems by recognizing them. Gathering information about the problem via questioning is often the first step in this process. Next, isolating the particular issue and finding the underlying cause of the problem are the next steps. Instead of turning to extreme steps such as reinstalling the operating system or making assumptions about the issue without doing an adequate inquiry, this technique simplifies the process of finding a successful solution.
