Q: What is the first step to follow when troubleshooting?
or
Q: When troubleshooting, what should be the first thing you do?
- Tell the user that you need to keep the computer for troubleshooting.
- Assume a cause for the problem and try to solve the problem based on the assumption.
- Ask follow up questions to identify the problem.
- Ask the user to restart the computer.
Explanation: To begin, the first order of business is to collect information. Learn the nature of the issue, including its symptoms and any recent shifts or occurrences. It’s the same as being a detective: you need to gather the evidence before taking any action.
