Q: What is the first thing that should be written in the IT documentation process?
or
Q: When it comes to IT documentation, what should be written first?
- A clear and specific description of the problem
- The user identification.
- The computer settings.
- The time and date of the issue.
Explanation: In the process of documenting IT, the first item that is often documented is either an overview or an introduction. This lays the groundwork for what the documentation will cover and offers a concise explanation of the documentation’s intended function. It’s almost like the beginning of a movie when you get a taste of what’s to come in the rest of the film. After reaching that point, you’ll have the ability to go into more particular information.
