Q: A data analyst is researching the buying behavior of people who shop at a company’s retail store and those who might shop there in the future. During the analysis, it will be important to stay in communication with the team that most often interacts with these shoppers. What is the name of this team?
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Q: A data analyst studies the purchasing patterns of customers who already shop at a company’s retail location as well as those who may do so in the future. It will be crucial to maintain contact with the team that deals with these customers the most often during the investigation. What is this team’s name?
- Data science team
- Project management team
- Executive team
- Customer-facing team
Explanation: During the process of analyzing purchasing behavior, the Customer Service Team or the Customer Support Team is often the group that has the most frequent interactions with customers and is thus essential for maintaining open lines of communication. This staff is at the forefront of the company, interacting directly with consumers, responding to queries, and obtaining invaluable insights about the preferences and behaviors of customers. Maintaining open lines of contact with this group enables the collection of useful qualitative data and contributes to a deeper knowledge of how customers engage with the retail location as a whole.
